Frequently asked questions

Q: When will I receive my product?

A: We send each and every order by Royalmail 1st class post on next business day.

If you place order on Friday then our team will pick and pack the order on Monday and it will be picked up by Royalmail

Q: How long is guarantee period ?

A: It is 30 days. If is anything wrong with your product then we will replace it within 30 days

Q: How long is the warranty period.

A: REALMAX offers 1 year warranty on all of its products.

Q: What is the return address?

A: Unit 5, Abercorn Commercial Centre, Manor Farm Road, Wembley, London, Middlesex, HA0 1AN

Q: What is the return process?

A: Kindly fill the contact us form with detail of the issue with the product. REALMAX staff member will then contact you to instruct the return process. Every product has different return process so we can not write one general return process.